Help Hub

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Help Hub

'How To' Guide

'How To' Guide

FAQs, navigation tools and tips for using the FuturePlus platform.

Contact Us

Contact the FuturePlus Team

Getting Started

What is FuturePlus?

How do I create a FuturePlus account?

How do I activate two-factor authentication?

How do I reset my password?

Platform Overview

What are the FuturePlus Themes and Sub-Categories?

How can we get help?

What is the 'i' information button for?

What are the FuturePlus Sustainability Themes?

How do we navigate FuturePlus?

How do we answer the questions?

How do we set an ambition?

How do we save our answers?

What is the lightbulb for?

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FAQs

How can we upload our Roadmap into Project Management software?

Can multiple users access FuturePlus?

What do the Metrics show?

How do we download our Report?

What is in the FuturePlus Report?

How do we add our logo to our Dashboard?

How do we get started?

How many questions will we need to answer?

How long will the assessment take to complete?

Do we have to set an ambition?

What do we do if we can't answer a question?

What happens if we don't complete an ambition before the due date?

What do we do when our assessment is complete?

Why do we have to sign up for 12 months?

Why do you consider diversity and inclusion, social and economic, as well as climate and environment?

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Account and Payment Information

Why is our invoice issued by The Sustainability Group and not FuturePlus?

Where can we view our account details?

Will our subscription renew automatically?

How do we cancel our subscription?

How do we update our payment information?

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Providing Evidence

How do we upload evidence?

Who verifies the evidence?

Why do we need to upload a Letter of Commitment from our CEO?

What evidence will we need to provide?

Scoring Explained

How can we share our score?

Can we resubmit our answers?

How is the FuturePlus Score calculated?

What is an Ambition Score?

What are the UN SDGs?

Who verifies the score?

What is a Actual Score?

How do we get our FuturePlus Report and Sustainability Roadmap?

Our Score isn't what we expected, how can we change it?

What does 'Score Pending' mean?

Do we have to display our score, or make it public?

Why are we asked to provide evidence?

What is the Sustainability Roadmap?

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Further Resources

Will FuturePlus measure my carbon footprint?

We aren't a 'sustainable company'. Can we still use FuturePlus?

Who are The Sustainability Group?

Is the Sustainability Group a non-profit or registered charity?

Portfolio Dashboard

How do we get started with the Due Dilligence Service?

What is the FuturePlus Portfolio Manager?

How does the Due Diligence Service work?

Do you provide a Due Dilligence Service?

Can we pull off reports from the Portfolio Dashboard?

How do we access the Portfolio Report?

Can we check the ESG progress of our Portfolios?

Can we set benchmarks in the Portfolio Dashboard?

What is the Portfolio Dashboard?

How do we view the aggregated scores of any of our Portfolios?

How do we view the individual scores and information of any of the organisations within our Portfolios?

What happens once an organisation has accepted our invitation to join the Portfolio Dashboard?

How do we add organisations to a Portfolio?

How do we access the organisations I have added to my Portfolio?

How do we create a Portfolio?

How do we access the Portfolio Dashboard?

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